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Before submitting a support ticket (at the bottom of this page), please read our FAQ first to see if you can find your answer.
FAQ
Q: My order hasn’t arrived, where is it?
A: If you are wondering where an order is, log in to your account to see your order details. If you don’t know how to do that, follow these step-by-step instructions:
HOW TO LOGIN TO YOUR ACCOUNT AND LOOK UP YOUR ORDER INFORMATION.
1. Go to www.BuddhaDoodles.com
2. Click “My Account” on the main navigation menu underneath the Buddha Doodles logo.
3. Login to your account.
4. Click “Orders” on the left hand side.
5. Select the order to view all details by clicking “View”
6. Read the information carefully, you will see your tracking information listed.
Q: I don’t remember making an account. How do I access it?
A: Accounts are created automatically at checkout. Do not create a new account.There are no guest accounts. You will need to reset your password. Use the email address you used at checkout when you reset your password.
Q: My order is taking a really long time to get here. Where is it?
A: During this difficult time, we must be extra mindful of how we think about the orders we make from independent online shops like Buddha Doodles. Many customers live outside the USA and are feeling anxious about where their order may be. We encourage you not to purchase a product from the Buddha Doodles gift store if that waiting or paying import taxes will be an issue for you.
Q: My order didn’t arrive. Can you just give me a refund?
A: Please remember that you agreed to the Buddha Doodles terms and conditions when ordered a physical product. If you ordered from outside the USA, remember that you must stay proactive in contacting your local or regional post office yourself, more than once, as your order is most likely being held at customs. There are steps you must take first to retrieve your order from customs. If you are requesting a refund, please fill out the following form: https://forms.gle/
Q: Okay, I did all that and I still can’t find my order!
A: If you live in the USA or outside the USA and your order is truly lost in transit, you must file a claim with Buddha Doodles within 20 days AFTER the estimated arrival date to receive a refund. Claims after the 20 day window cannot be refunded. We deal with these issues on a case-by-case basis.
Q: Your tracking system is not working. I can’t see anything! Why is your site not working?
A: The tracking numbers on the web page that show your tracking information are not associated with Buddha Doodles. The website showing your tracking information is the delivery service’s website. Delivery service options change with what is available and what rates are best. We have no control over how the delivery company updates their information at our third-party warehouse. When you see your tracking information, you are on the delivery company’s website, not Buddha Doodles.
Q: How come the delivery service is not updating their tracking info page?
A: COVID is heavily impacting delivery services. Tracking information most of the time is not being updated online. If you live outside the USA, import tax notices are not being sent out most of the time. You must stay proactive in contacting your customs office even if you don’t get a notice. When you agree to purchasing a product from Buddha Doodles, you are agreeing to the Terms and Conditions stated at checkout.
Q: I chose a flat rate shipping and cannot see any tracking info after it left the USA. Why is that?
A: Please remember that if you chose a low-cost shipping method, Flat Rate, it doesn’t include the same tracking options as Priority International as stated in the Terms and Conditions. Remember this is a choice that you made, and it is not Buddha Doodles responsibility to make the tracking information work better or speed up delivery. If you anticipate being discouraged by a lack of tracking information, choose Priority International delivery if it is available.
Q: I still don’t remember making an account with you. Can you just give me my password instead of me reseting it?
A: Every person that makes an order at BuddhaDoodles.com is required to make an account. It is not an option, it is created automatically at checkout. If you forget your password, it is your responsibility to reset the password. Buddha Doodles or the Artist do not know your password or login information. You are responsible for the safekeeping of your own information.
Q: I reset my password and still cannot see it. What is going on?
A: Password reset notifications can get lost in spam or trash. They are time sensitive. If you find the email for the password reset and it no longer works, you will need to click the “Lost Password?” button again.
Q: I don’t want to be a patron of Buddha Doodles anymore. How do I cancel?
A: To cancel your patronage, please write to CustomerCare@BuddhaDoodles.sho
Q: Is Molly planning on teaching online again?
A: She hopes to soon.
Q: I wrote to you yesterday but I didn’t get an email back. Is anyone reading these?
A: The Buddha Doodles Gift Shop is an independent online gift shop. The Gift Shop is the primary way that the Artist is able to support herself and continue creating the doodles. If you wrote to us, we got your email and will respond as it is possible. If you wrote to us on a weekend day, we don’t respond to those emails until the work week.
Q: I live in Europe, the Artist lives in Denmark. It seems so silly to get the products from the USA. Is there a wharehouse / adress from within the EU that you can ship it from so that I can buy it in Europe?
A: The artist’s private residence is separate from where Buddha Doodles products are published and shipped from. They are made in the USA and shipped from the USA. Please do not contact the artist personally to arrange a personal shipment from the Buddha Doodles gift shop.
As much as we’d like to able to offer Buddha Doodles self-published calendars and cards via a Europe distribution channel, we are just not set up for it. You can, however, order Buddha Doodles Gratitude Journals or the gift book, Imagine the Possibilities, on Amazon.
Q: Do you ship internationally?
A: Yes. International charges may apply (such as import tax). This cannot be determined ahead of time by Buddha Doodles. Check with your country’s customs authority to understand the charges.
Q: How much does it cost to ship an item to me?
A: We cannot determine this for you. You must add the item(s) to your cart, enter your shipping address, and then you will see the shipping options and costs.
Q: Are the Deck of Cards playing cards or greeting cards?
A: The Deck of Cards are very versatile tarot-like cards. There are 78 total and measure 108mm x 108mm. Customers have said that they draw one each day for their personal practices. Other people have said that they use them for teaching materials, art therapy, and even in hospitals. They are not playing cards (check out the Buddha Doodles Game instead) nor are they greeting cards.
Q: Can I license Buddha Doodles™, for my business, website, online class, webinar, or other marketing material?
A: No, Buddha Doodles are copyrighted and trademarked property Molly Hahn. Using Buddha Doodles for your business is strictly prohibited by law.
We receive many emails requesting to use Buddha Doodles™ for business purposes. There are no exceptions and the answer will always be no. This also applies to printing the doodles in a publication, pamphlet, or other materials intended for non-profit reasons. Buddha Doodles™, is copyrighted and trademarked property of the artist.
Q: Can I post Buddha Doodle(s) on a blog and give you credit?
A: So long as you are not promoting your own class, business, event, or other for profit situations, you can post a doodle on your blog with a link to www.BuddhaDoodles.com and credit to the Artist.
Q: Can I hire you Molly illustrate my book?
A: No. Do not contact the artist personally.
Q: Is the artist taking commissions?
A: No. Do not contact the artist personally.
If the FAQ didn’t help, please complete the ticket form below.
Best,
Buddha Doodles Customer Care
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Support Ticket Form
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