Online Shop Terms of Service

When you purchase a product from, you are agreeing to abide by the following terms of service.

Lost or delayed orders

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

    If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at with your order number.

    If you did find a mistake in your delivery address due to entering your address incorrectly, we cannot send you a replacement order, but can offer a store credit for 50% of the retail price you paid.

Customs Fees for International Orders

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.