Order Questions

Order and Shipping Questions

  • I haven't received my order yet. Where is it?

    Follow these steps to login to your account and look up your order information:

    1. Go to www.BuddhaDoodles.com
    2. Click “My Account” on the main navigation menu underneath the Buddha Doodles logo.
    3. Login to your account.
    4. Click “Orders” on the left hand side.
    5. Select the order to view all details by clicking “View”
    6. Read the information carefully, you will see your tracking information listed.

  • I don’t remember making an account. How do I access it?

    Accounts are created automatically at checkout when you purchase a product and there are no guest accounts.
    You will need to reset your password using the email address you originally created the account with.
    If you can’t remember the email address you used, it will be listed on the order confirmation email you received upon purchase.

    If you haven’t ordered anything from our store and haven’t created an account yet, you will be able to create an account once you purchase a Buddha Doodles product or membership.

  • My order is taking a really long time to get here. Where is it?

    During this difficult time, we must be extra mindful of how we think about the orders we make from independent online shops like Buddha Doodles.

    • First, please double check to see if you pre-ordered something. Products like the Page-A-Day Calendar and the Deck of Cards are available for pre-order usually for a period of 3-4 months, sometimes more. You will receive a shipping confirmation email once your order has shipped.
    • If you live outside the USA and received a shipping confirmation email,  it is likely that your order is either delayed while in the hands of the delivery services or being held at your local or regional post office for import tax. 
    • If you live in USA and received a shipping confirmation email, your order may be delayed while in the hands of the delivery service. If your order is marked as received in your account dashboard under “Orders”, please check to see if it is at your local post office (some products do not fit in mailboxes) or mistakingly delivered to a neighbor.

     

  • My order didn’t arrive. Can I get a refund?

    Refunds are handled on a case by case basis. Please read our refund policy below.

    Damaged Item

    If an item arrives damaged, please take two or three photographs of the damage order that clearly show the damage and the image on the product. We will attach these photos to the claim that we will file on your behalf to the warehouse. Once the claim is processed, we can offer you a refund or reshipment.

    Buyers Remorse

    Refunds or exchanges for buyers remorse cannot be issued.

    Import Tax Refusal

    Refunds cannot be granted if you live outside the USA and request a refund because of refusal to pay import tax. Please remember that you agreed to the Buddha Doodles terms and conditions when you ordered a physical product. You must stay proactive in contacting your local or regional post office yourself, more than once, as your order is most likely being held at customs.

    Lost in Transit

    Specific requirements must be met in order for a refund to be granted if the order is lost in transit. Read below.

    For residents outside of the USA: If you suspect that your order is taking longer than usual, you must stay proactive in locating it. First, contact your local or regional post office yourself to see if you parcel is being held at customs. If at first you don’t find it, you must stay proactive and continue to contact your customs office after a few days or a week has passed since the last time. COVID is heavily impacting delivery services. Tracking information most of the time is not being updated online. Import tax notices are not being sent out most of the time. You must stay proactive in contacting your customs office even if you don’t get a notice. If you cannot find your parcel after following those steps, you will need to file a claim with Buddha Doodles within 20 days of the estimated arrival date (printed on receipt) to be considered for a refund or reshipment. Email Dawn at customercare@buddhadoodles.shop to file the claim.

    For USA residents: If you suspect that your order is taking longer than usual, you must stay proactive in locating it. First, check with your neighbors. Second, check with your local post office. If you cannot find your parcel after doing that, you will need to file a claim with Buddha Doodles within 20 days of the estimated arrival date (printed on receipt) to be considered for a refund or reshipment.  Each situation is evaluated on a case-by-case basis. Email Dawn at customercare@buddhadoodles.shop

  • Why is my tracking number not working?

    If a tracking number isn’t working, first check to see you entered it correctly. We recommend logging into your account dashboard here and click “Orders” to see your tracking number.

    If the tracking number provided doesn’t show any updated information, please contact the carrier service that is listed on the order’s shipment information.

    The tracking numbers on the web page that show your tracking information are not associated with Buddha Doodles. The website showing your tracking information is the delivery service’s website. Unfortunately at this time, carrier service company’s tracking updates are often delayed.

  • Why is the carrier service is not updating their tracking info page?

    The COVID pandemic continues to impact delivery services around the world. Tracking information may not be updated in a timely manner because of this. Please also keep in mind that if you live outside the USA, import tax notices are not being sent out most of the time. We recommend staying proactive in contacting your customs office even if you do not get a notice or do not see updated tracking information.

  • I live outside the USA and chose a flat rate shipping. Why can't I see any tracking info after it left the USA?

    Please remember that if you chose a low-cost shipping method like Flat Rate Shipping, it doesn’t include the same tracking options as Priority International. As stated in the Terms and Conditions, remember this is a choice that you made, and it is not Buddha Doodles responsibility to make the tracking information work better or speed up delivery. If you anticipate being discouraged by a lack of tracking information, we recommend choosing Priority International Delivery for future purchases if it is an option available.

  • Do you ship internationally?

    Yes. International charges may apply (such as import tax). This cannot be determined ahead of time by Buddha Doodles. Check with your country’s customs authority to understand the charges.

  • How much does it cost to ship an item to me?

    You must add the item(s) to your cart, go to checkout, and enter your shipping address. You will see the shipping options and costs prior to purchase.

  • I entered the wrong address when I checked out. Can you please update it?

    If your order is in stock has not shipped yet, you must submit your request within 6 hours of placing your order. We will need to update your shipping address directly with our warehouse. You cannot update the shipping information in your own account, unfortunately.

    If you submit an address change request on the weekend, we are not able to contact the warehouse until the following business day. This also means that we may notbe able to hold your order in time as the warehouse operates on the weekend.